Frequently asked questions
If you have any unanswered queries about what we have to offer, please look
through the questions below. The answers appear when you click on them.
If, however, you still have a query please don’t hesitate to contact us.
Zurich website
For Car insurance FAQ’s click here »
For Home insurance FAQ’s click here »
Having navigated to the Zurich website, a message has appeared stating that
my browser is not supported. What does this mean?
This website is supported by Microsoft Explorer 4+ and Netscape 6+. If you
do not have current versions of either of these browsers they can be downloaded
at:
Microsoft
Download Search Site (for Internet Explorer)
Netscape
Navigator Download Site
How can I pay for my insurance?
We accept payment in full by Visa, Mastercard or Switch for policies processed
over the Internet. Alternatively you can pay by Direct Debit by paying a deposit
of 2 months instalments (plus Insurance Premium Tax) and the remaining 10 instalments
will be taken from your bank account starting about 2 months after the start
date of the policy. Paying by Direct Debit will incur a small service charge.
I've been trying for some time to access your site but have been unsuccessful.
It must be down.
There are a number of factors, which could affect your ability to access
the site. In many occasions it is the connection between the individual and
their service provider. Should these problems occur then try reloading the site
or contact your service provider for further guidance. If you are trying to
access the site from your workplace or via a firewall this may affect your ability
to connect.
Is it safe for me to put my personal, credit and debit card details on the
Web?
Zurich recognises the need to protect its customers from such security problems
as hackers. With this in mind, credit card details are entered onto a secure
server where they are encrypted and passed through a merchant services system
for verification. The encryption prevents unauthorised users from decoding and
reusing the details.
If I save a quotation, the system generates a quotation number and I must
input a password to access the quote again later. How does this work and what
happens if I forget my password?
You will only be able to access a quote within 21 days from the date it
is created. After that time it will expire and you will need to re-input the
details to get an up to date price. If you forget your password there is no
way to access your quote. If you try an incorrect password more than 3 times,
the quote will become invalid. This is to protect your security.
I processed a quotation yesterday but when I tried to access the quote today
the system asked me for a password. What would this be?
In order to access a quotation the "SAVE" option must be selected
on the quotation screen. You will then be prompted to choose a password and
note the quotation number.
I have entered a previously saved quotation but am unable to progress as
far as the payment section. Why is this?
If you are attempting to enter the site from your workplace, there may be
a firewall installed which would disable your ability to enter the credit card
payment section. Give our internet support team a call on 0845 300 2662 and
they will be able to help you.
I want to print out the policy booklet / premium page for my own record but
there doesn't appear to be a print function. What can I do?
Unfortunately we don't know which type of printer you have connected to your
computer. Try pressing your computers 'Ctrl' key and 'P' key together when you
are on the premium page. If this still doesn't work check your computer handbook.
If you've got Adobe Acrobat Reader installed, then a PDF version of the Car
Third Party, Fire &
Theft, Car Basic
Comprehensive, the Car Solutions
and Home
policies are available in the relevant sections.
|
Legal